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SendForensics

A global provider of advanced email deliverability, compliance & security solutions.

About SendForensics

SendForensics is dedicated to the study of email quality. Improving the quality of sends increases the chance an email has of reaching its intended inbox, without being lost to spam. All well and good for marketers and their customers everywhere.

However, the company's ultimate motivation is the elimination of spam and phishing-attacks worldwide by improving the quality of all legitimate mail sent. If every legitimate company sent the quality email they are capable of, not only would a greater engagement & response be seen, but anti-spam technology would find it easier to distinguish the good from the bad, and the bad would eventually be squeezed out. All well and good for everyone everywhere.

The company's unique background has led to the development of new types of email deliverability, compliance and security systems; the first to offer truly quantifiable analysis, pre-emptive optimisation, and true protection in this complex research area.

HEADQUARTERS

71 Ayer Rajah Crescent
Singapore
139951
Singapore


Job Positions

Technical Customer Support Specialist

Full Time

Take the first step towards a career in cybersecurity, digital marketing, or customer experience, with this entry-level customer support role. Learn specialist skills in in-demand fields (email security, deliverability, compliance, data privacy, and more), and engage in dialogue with business customers from all over the world. Experience working in a successful startup! What are the primary responsibilities? • Help customers with their inquiries via Helpdesk system •Troubleshoot technical issues •Liaise with the Product team for improvements based on inquiries and customer-feedback What do you need to apply? •Minimum of Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology/Electronics Engineering (or related disciplines) • Fluency in written and spoken English • Singaporean Citizenship or Permanent Residency • Recent graduates welcome, training provided! What would a preferred candidate possess? • Excellent communication and interpersonal skills • Prior customer service/support experience - online or offline • Technical knowledge of email sending/receiving systems, email authentication protocols (e.g. SPF/DKIM/DMARC), anti-spam/phishing techniques, etc • Email marketing knowledge/experience

SingaporeSGD 2500 - SGD 3000 monthly


Founders & Key People

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