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SHOPLINE

Asia’s biggest provider of omnichannel retail services.

About SHOPLINE

We believe SHOPLINE's platform can help entrepreneurs to achieve their entrepreneurial dreams. It is a powerful tool to help SMEs meet the challenges of pivoting their businesses and sell online.

We hope to create an ecosystem with rich resources where entrepreneurs will have the opportunity to be their own boss, help one another, develop their own franchise and be able to sell globally through their online shop.

SHOPLINE is Asia’s biggest provider of omnichannel retail services for online, offline-to-online and cross-border commerce. Since our founding in 2013, we have helped over 250,000 merchants reach a customer base of 530 million people.

With key features including inventory and sales management tools, regional logistics, payment gateways, data analytics, storefront theme designs and local customer support, merchants have everything they need to build a successful online store.

SHOPLINE joined the Silicon Valley-based 500 Startups seed accelerator in 2014, and has since become one of Facebook’s marketing partner and nine trusted Global Expansion Partners (GEP), as well as the first e-commerce platform to partner with Google in Greater China.

We currently maintain a presence across Asia, with offices in Hong Kong, Taipei, Ho Chi Minh City, Shenzhen, Guangzhou, Kuala Lumpur, Singapore and Bangkok.

HEADQUARTERS

22 Cross Street
Singapore
048421
Singapore


Job Positions

Merchant Success Associate

Full Time

What you will be doing: • Own and drive deep engagement, value and services for Shopline merchants • Design and apply protocol to provide excellent onboarding experience for new merchants • Renew and retain merchants, meeting or exceeding targets • Engage in regular business reviews to promote adoption and increase growth • Drive rapid resolution for issues/escalations and maintain high CSAT and NPS scores • Support the development of strategic merchant partnerships and build a loyal base that actively advocates for Shopline • Serve as cross-functional leader across Shopline – to ensure a unified, seamless merchant experience • Identify areas of improvement and make recommendations based on data, analytics and best practices • Lead and perform ad-hoc projects as assigned by the Management • Answer incoming questions via live chat, email and phone calls, handle customer enquiries Who we are looking for : • Degree Holder or equivalent • 3~5 years of Merchant Success/SaaS/Account Management experiences • Knowledge of e-commerce and startup culture • Strong business acumen and experience providing strategic advice to customers • Strong time management and expectation management skills • Exceptional ability to develop and maintain relationships with wide range of personalities • Strong organizational and project management skills • Technical aptitude – quick to develop a deep understanding of new software • Demonstrate a high-degree of customer-centric thinking, behaviour • Track record and experience working cross-functionally between sales and support teams • Fluent in English and Mandarin. It'd be plus if you have: • E-commerce marketing experiences • Hands on experiences with marketing tools like: Google Analytics/Facebook Pixel, AdWords, etc • Experience in any customer facing role or at E-commerce platforms is preferred • Experiences with CRM tools i.e. Salesforce, Intercom and Zendesk • Immediate available is preferred

SingaporeSGD 3000 - SGD 4000 monthly


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