Asia's leading platform for booking tickets to attractions, sightseeing tours, and things to do

About Voyagin

Job Positions

Frontend Engineer / Designer

Full Time

As a frontend engineer, you would be responsible for Voyagin’s UI/UX and coding design changes to the website which all our guests and hosts see. Your responsibilities will include launching features that help travelers book tours and activities quicker and improving the overall experience for users who visit Voyagin. In addition, as a designer on the team, you’ll also be helping us design banners to use for display advertising or even new t-shirts for the team. Requirements - 3 years of experience in a web-related capacity (doesn’t necessarily have to be a coding position) - Comfortable with HTML5, CSS3, and image manipulation - Ability to turn a wireframe into a design prototype Preferred Skills - A fundamental understanding of SEO - Experience in analyzing data to detect potential problems and rapidly updating websites to counter these issues Technologies Used - Git - SASS, Compass - ERB template for Ruby on Rails - Tumblr

Tokyo, JapanSalary Not Disclosed

Customer Support Executive (Japanese Spe

Full Time

We're always looking for talented, passionate, results-driven people who love interacting with clients and team-mates to join our dynamic team. As a Customer Support Executive you will support both guests and local hosts in Japan. You'll represent Voyagin to our community and be responsible for improving the quality of our operations and product, and push us forwards in delivering a great experience to all our users by: Requirements - Supporting guests and hosts via email and phone - Helping to co-ordinate our diverse CS team - Analyzing inquiries in order to continually improve operations - Defining new guidelines & instructions for our teams and communities - Taking new initiatives for operational improvement Requirements - 3 years experience in a customer support role - Basic skills with Word and Excel - Native/Business/JLPT N1 level in speaking and writing Preferred Skills - Fluent English speaker - Experience in setting up a call center - Experience in handling claims in internet service or travel industry

Tokyo, JapanSalary Not Disclosed

Growth Lead

Full Time

About Voyagin Voyagin (a subsidiary of Rakuten, Inc.’s travel division) is the leading tours, activities, and tickets marketplace in Asia. Launched in late 2012, our mission is to help travelers discover and book the best travel experiences all across Asia. Our website features over 3,000 things to do in over 50 destinations in Asia including cultural activities, romantic dinners, adventure experiences, private guides, and tickets to the best attractions bookable in advance or in destination via our mobile optimized website. At Voyagin, we’re dedicated to building a new travel experience and a whole new way for you to discover and book the best tours, activities, and tickets in Asia, but we can’t do this without a great team - that includes YOU! Together, we work to deliver that perfect experience, both online and offline, so that travelers to Asia can enjoy the best things to do. We’ve seen incredible growth in the past 6 months, but these are just the early days; come join our team to shape the future of the tours and activities space! About Your Team We’re seeing incredible growth, but there’s so much more we can do together! We’re looking for growth leads to lead our future; someone who excels at identifying and executing marketing strategies in search, mobile, remarketing, and Facebook and testing new opportunities. Although we’re a team of over 40+ members at the moment, the growth team is really a startup within a startup with each member on this small but nimble team as creators of the business. As the growth lead, you’ll be responsible for our future success and scaling the business by implementing effective marketing campaigns across various marketing channels, including Google, Facebook, and other roles. About Your Role On a daily basis, you will: Strategize the growth plan and work closely with the product team to build the future of booking things to do Find opportunities in new activities and work with the host acquisition team to onboard them Create and optimize digital campaigns across all digital marketing channels. Run growth experiments on marketing campaigns as well as on the website to optimize the conversion funnel What we’d like to see in you: We’re looking for someone creative, data-driven, great at presenting ideas to the rest of the team, and an experimenter - willing to constantly test new things. We’ve looking for someone curious. We’re looking for someone different - someone with an entrepreneurial heart. We’re looking for someone who’ll be willing to get their hands dirty in touching every part of the business and pushing the boundaries. Are you that person? If so, this is the perfect match for you! We're also looking for the following skillsets: 3 - 5 years of online marketing experience (focus on SEM, Display and/or Social Media Advertising) Hands on experience with one or more global ad platforms (Google, Facebook, AdRoll) and local ad platforms (Baidu, Yahoo! Japan, etc.) Familiarity with A/B Testing (split testing) and running experiments on various digital marketing channels Fluency in English Hands on experience in the creation and optimization of editorial content and copy Good understanding of design and UX processes Proficient in analyzing & presenting data (through presentations, tables, graphs); SQL knowledge a bonus Having been an early part of another startup team a plus Familiarity with Japan or SE Asia, having traveled here in the past (experience in the travel space a bonus) Perks Take part in the amazing travel experiences - we have the best things to do in Asia! The chance to contribute to the business in an impactful, meaningful way. As mentioned above, the Growth Lead position is built for entrepreneurs at heart who want to make a difference. Work with a multinational team - not only is our team spread across the globe, but a lot of us also have very diverse backgrounds. At the very least, we promise it'll be interesting. Ability to work with the giants. As part of Rakuten, Japan’s largest e-commerce site and one of the biggest internet companies in the world, there's lots to learn. Compensation: Full-time salary and package negotiable based on prior experience. *If you’re interested in being a travel ninja and changing the landscape of the tours and activities space in Asia, we want to hear from you! Your application is your opportunity to show us your ability to hustle, so feel free to apply if even if you don't check all the boxes.

SingaporeSGD 3000 - SGD 4000 monthly

People & Team

Tushar Khandelwal

CEO & Co-founder at TourHero | Forbes Under 30 | Travel + Tech Entrepreneur in Asia

CEO & Co-founder @ TourHero. Indian tech geek / entrepreneur from Japan, now living in Singapore. Columbia Engineering grad, previously @ Voyagin, Producteev, JUMP

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