Boost Unveils AI Banking Tool That Handles 90% of Queries Instantly
Boost has rolled out major upgrades to its Boba AI platform for seamless banking tasks.
The enhancements allow customers to handle everyday banking through chat and voice in the apps.
AI Transforming Banking in Malaysia
Boba Voice launched in May 2026 and now manages 90 percent of customer enquiries around the clock.
Over 80 percent of those issues get fixed in the first contact with waits as short as three seconds.
More than 30,000 users have made nearly 100,000 requests since January 2026 via the system.
Customers can open accounts complete eKYC pay bills and check balances all in one chat.
Future Outlook for Financial Services
The Group CEO noted that agentic AI now completes real work instead of just replying.
This shift cuts down on screen navigation and manual steps for routine jobs.
Plans call for wider financial tasks handled automatically on behalf of users ahead.
The move highlights how digital banks in the region are racing to adopt smarter tools for better access.
Everyday people gain quicker service without long holds or branch visits which matters in busy modern life.
