Ant Digital and Ryt Bank Win Top AI Customer Experience Award in Malaysia's Booming Digital Banking Scene

Ant Digital Technologies and Ryt Bank have clinched the Best AI-Powered Customer Experience and Engagement Initiative award in Malaysia for 2026.

The prestigious honor from The Asian Banker Malaysia Awards celebrates their innovative use of enterprise-grade AI to transform banking services.

Partnership Drives AI Innovation

Ryt Bank, Malaysia's pioneering AI-powered digital bank launched in August 2025, partnered with Ant Digital Technologies to deliver personalized financial interactions.

Backed by YTL Digital Capital and Sea Ltd., Ryt Bank quickly grew to 1.2 million users and processed over 25 million transactions in just seven months.

Nearly half of its users, including those over 50, actively engage with Ryt AI for real-time, conversational support across digital channels.

Why This Matters for Everyday Malaysians

This award highlights how AI bridges generational gaps, making banking intuitive and accessible even for older users wary of tech.

In a region where digital banking is exploding, such tools promise faster, safer services amid rising smartphone penetration in Southeast Asia.

Ant Digital Technologies, the commercialization arm of Ant Group, expanded into Malaysia this year, signaling China's tech giants deepening SEA footprints through local collaborations.

Wilson Soon, Ryt Bank's interim CEO, praised the partnership for aligning AI expertise with local needs.

Leo Li from Ant Digital added that together they prove AI can deliver truly personalized banking value.

Future of AI in Banking

Looking ahead, this win sets a benchmark for scalable AI in finance, potentially spurring competitors and regulators to prioritize customer-centric innovations.

For ordinary people, it means more efficient money management, reduced wait times, and tailored advice that feels human-like.