Talent Acquisition & People Operations Lead

ABOUT US

Hudu is a fast-growing SaaS platform built exclusively for IT professionals and Managed Service Providers (MSPs). We give teams a single, secure, and beautifully simple place to store, organize, and share everything that keeps modern IT environments running: passwords, network documentation, processes, assets, client knowledge, and more. By replacing scattered spreadsheets, outdated wikis, and a dozen disconnected tools with one unified, customizable solution, Hudu helps thousands of IT teams save time, reduce risk, deliver better service, and scale with confidence.

Born from the real-world frustrations of running an MSP, Hudu is engineered by people who understand IT documentation inside and out. Today, we’re proud to power some of the most efficient and profitable IT organizations in the world, backed by relentless innovation, seamless integrations, and a customer-obsessed team.

Join us. Build the future of IT documentation and grow with a company that’s redefining how technical teams work.

POSITION SUMMARY

We're seeking a versatile HR Generalist to join our team at Hudu, with a primary focus on recruiting top talent to support our growth in the SaaS and MSP space. This role will involve sourcing and vetting candidates for key positions, including Marketing, Sales, DevOps engineers, Ruby developers, and other technical and non-technical roles. In addition to recruitment, you'll handle a range of HR responsibilities, from managing payroll and benefits via Gusto to organizing company retreats, team-building games, and ensuring compliance through documentation like employee handbooks and termination processes. You'll play a pivotal role in building a high-performing team while fostering a positive, inclusive company culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Lead full-cycle recruitment efforts, including sourcing, screening, interviewing, and vetting candidates for various roles such as marketing managers, DevOps engineers, sales managers, Ruby developers, and other positions across the organization.
• Develop and execute sourcing strategies to attract diverse talent pools, utilizing job boards, LinkedIn, networking events, and other channels to identify qualified candidates in the SaaS and IT sectors.
• Manage HR operations, including payroll, benefits administration, and compliance using tools like Gusto.
• Plan and coordinate company events, such as retreats, team-building games, and morale-boosting activities to enhance employee engagement and retention.
• Assist with documentation and processes for employee relations, including updating the employee handbook, documenting performance issues, and handling terminations in a compliant and professional manner.
• Collaborate with leadership to refine HR policies, support onboarding/offboarding, and promote a supportive work environment.
• Analyze recruitment metrics and HR data to optimize processes, reduce time-to-hire, and improve overall team performance.
• Provide general HR support, including addressing employee inquiries, managing records, and ensuring adherence to labor laws and best practices.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Bachelor's degree in Human Resources, Business Administration, or a related field; HR certifications (e.g., SHRM-CP, PHR) a plus.
• 3+ years of experience in HR, with a strong emphasis on recruitment; experience in SaaS or tech companies preferred.
• Proven track record in sourcing and vetting technical candidates, including roles like DevOps engineers and Ruby developers.
• Proficiency with HR software such as Gusto for payroll, benefits, and compliance management.
• Excellent organizational skills, with the ability to plan and execute events like company retreats and team games.
• Strong attention to detail in documenting HR processes, including employee handbooks, performance reviews, and terminations.
• Exceptional communication and interpersonal skills, with a knack for building relationships and fostering a positive company culture.
• Analytical mindset to evaluate candidate fit, track recruitment metrics, and contribute to HR strategy.