Product Operations

Location: In person, Central London, 4–5 days in office
Type: Full-Time
NB: We are able to sponsor visas
Note on Salary: For exceptional candidates with strong product impact and relevant experience, we are open to offering compensation above the specified range.

Arva AI is revolutionising financial crime intelligence with our cutting-edge AI Agents. By automating manual human review tasks, we enhance operational efficiency and help financial institutions handle AML reviews, while cutting operational costs by 80%.

About the Role

As Product Operations, you will own the operational backbone between our customers, product, and engineering teams. Your mission is to ensure customer issues are resolved quickly and reliably, while systematically feeding insights back into the product to improve quality, speed, and outcomes at scale.

You’ll be accountable for how support runs day-to-day, how insights are captured and analysed, and how those insights translate into concrete product and engineering improvements.

Responsibilities

• Own customer support operations: triage, SLAs, escalation paths, and weekly reporting on customer issues, themes, and trends.
• Build and scale support tooling & processes: playbooks, macros, workflows, handoffs, and internal documentation to improve speed, consistency, and quality.
• Own support data & insights: dashboards, root-cause analysis, and structured feedback loops into Product and Engineering.
• Customer → Product translation: turn recurring issues, edge cases, and customer feedback into clear, prioritised product requirements.
• Operational excellence: continuously improve response times, resolution quality, and customer satisfaction through better systems and accountability.
• Cross-functional collaboration: work closely with Product, Engineering, and Customer teams to close the loop between problems identified and problems solved.
• Prevent recurrence: identify systemic issues and ensure fixes are implemented properly, not just patched.

Our Culture

Deliver Value Fast
Speed starts with clarity. We first understand what value actually means, for the customer, the business, or the system, and then take the shortest credible path to delivering it. We move quickly without cutting corners on quality, security, or trust.

Outcome Obsessed
We obsess over details and take full ownership of wider outcomes, not just tasks. We think like the user, execute with rigor, and validate that every detail works in real conditions. If something falls short, we fix it properly and prevent recurrence, always raising the bar.

Relentless Urgency
We move with urgency because time matters. We prioritise what truly moves the outcome, make decisions with imperfect information, and act decisively. Urgency means focus, momentum, and driving meaningful progress without unnecessary delay.

What We’re Looking For

• Experience: 3+ years in Product Operations, Customer Operations, Support Operations, or a similar role in a high-growth tech company.
• Operational mindset: strong ability to design, document, and scale processes that actually work in practice.
• Data-driven: experience building dashboards and with SQL, analysing trends, and using data to drive prioritisation and decisions.
• Product intuition: strong understanding of how operational pain points map to product gaps and opportunities.
• Ownership: takes full responsibility for outcomes end-to-end, not just execution of tasks.
• Communication: clear, structured communicator who can work effectively across technical and non-technical teams.
• Bias to action: comfortable operating in ambiguity and improving systems as the company scales.

Why Join Us?

• Be part of an early-stage startup with significant ownership and influence over how the product operates at scale.
• Work on technology that directly impacts financial crime prevention globally.
• Collaborate with a highly driven, mission-focused team.
• Work from anywhere in the world for 4 weeks a year, plus regular team off-sites.
• Competitive salary and equity package, with bi-annual salary review and yearly performance-based equity refresh.

Ready to Join the Fight Against Financial Crime?

If you’re excited to build the operational engine behind a category-defining AI product, we’d love to hear from you. Apply now to become an Arvanaut as our Product Operations lead.