We’re looking for a Forward Deployed Engineer (FDE) to work onsite with our customers, serving as the primary technical presence in customer engagements, leading pilots, demos, and supporting customer evaluation and successful adoption. This role blends deep customer engagement with technical execution.
What you’ll do
- Lead customer-facing engagements, including discovery, pilots, and demos, acting as the primary technical voice in front of prospects and customers.
- Partner onsite with customers, engineers, recruiters, and business leaders to uncover developer needs, listen with empathy, and shape practical, goal-driven solutions.
- Keep customer projects on track through disciplined execution and proactive updates.
- Use the right tools, including AI when useful, to deliver faster, more reliable outcomes that strengthen HackerRank’s customer experience.
- Collaborate with Product, Engineering, and GTM teams to elevate the voice of the customer.
Who you are
- A customer-facing technical lead with enough full-stack depth to configure, debug, and explain web applications, integrations, and generate API scripts as needed (Ruby or Python).
- Confident leading conversations onsite with prospects and enterprise customers while gathering requirements, shaping technical approaches, and delivering results that drive measurable impact.
- A clear communicator who can go deep with engineers or simplify for non-technical crowds.
- A strong operator who plans, executes, and follows through, keeping projects organized.
- You lead with empathy, energy, and a problem-solver’s mindset.
Even better if you have
- Experience as a software, solutions, or sales engineer working with HR tech, ATS platforms, IDEs, developer tools, API-first or integration-heavy systems.
- A track record of seeing projects through from scoping to delivery, balancing customer needs with technical tradeoffs.
You will thrive in this role if
- You love mixing engineering, consulting, and delivery, owning every step of the journey.
- You want every project to feel like a new challenge.
- You set and uphold high standards for excellence for yourself and those around you.
HackerRank
