Forward Deployed AI Engineer (remote)

🦊 At Dot we help organizations like Airbyte, Babbel, Duolingo, Fastly, Flix or GLS to analyze data with an AI assistant.

Our mission is to help everybody in an organization to take data-driven decisions. We do that by allowing data teams to train an AI assistant on their company data, so users can chat with their business data in Slack, Teams or a web interface.

As a Forward Deployed Enablement Engineer, you’ll sit at the intersection of product, engineering, and customer success. You’ll work directly with customers to make Dot successful in real environments: diagnose issues, unblock users and data teams, build lightweight tooling/workarounds, and feed the learnings back into the product so we can scale enablement across all customers.

This is not a data pipeline role. It’s a highly technical, customer-facing role focused on making Dot work reliably and quickly for real AI analytics workflows.

If you are passionate about great user experience, and high-quality code, like working in a fast-moving, friendly, yet professional team, join Dot for the experience of a lifetime.

Tech-Skills

• Must have: Python, SQL, Git
• Nice to have: dbt

In this role, you will

• Work on SOTA AI systems to create the future of analytics
• Be an early member of the team with significant influence on both the product and the company
• Respond to and triage incoming support requests from both internal and external teams
• Provide guidance to customer engineers and unblock their workflows
• Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done
• "Make things work" in difficult and fuzzy environments including tackling challenges in deployment, integration, networking, security, and user experience.
• Have a significant equity stake in the company and own results of your work

You may be a fit for this role if you

• Have a couple of years of data engineering or software development experience
• Have tinkered with building an AI agent or LLM workflow
• Care deeply about users and want to help them solve their problems
• Prefer a calm, asynchronous, work style that gives you time and space to focus
• Want to work with people who are invested in your growth
• Take pride in shipping great work fast and find joy in seeing it used
• Are able to unblock yourself (e.g. by writing some front-end code)
• Have experience or a strong demonstrated interest in data analytics and LLMs
• Love learning and stepping-out-of-your-comfort-zone

🌍 The Dot team is inclusive and diverse. People from all walks of life are encouraged to apply.

The salary range is yearly, not monthly. We can’t hire you in SF.