We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue.
What You’ll Do:
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Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success.
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Retention Strategy: Design and execute strategies to minimize churn and improve customer retention.
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Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.
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Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams.
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Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy.
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Insights and Reporting: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction.
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Upsell Opportunities: Identify and recommend new product features or upgrades that align with customer growth goals.
What We’re Looking For:
- **Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred).
- **Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms.
- Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred).
- Exceptional communication and interpersonal skills with the ability to build rapport quickly.
- Proven ability to manage multiple customer relationships and prioritize effectively.
- A proactive and problem-solving mindset with a “figure-it-out” attitude.
- Passion for our technology and intuitive understanding of why customers need it.
What We Offer:
- Competitive salary and performance-based bonuses.
- A high-energy and fast-moving environment.
- Comprehensive health benefits and unlimited PTO.
Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you!
Sendblue
