Customer Success Manager

About Presti

Presti is a Y Combinator-backed startup that helps furniture companies create lifestyle images of their products using AI.

In just 10 months, we’ve reached $1M ARR—and we’re growing fast.

We’ve built a unique edge by focusing exclusively on furniture, developing best-in-class tech tailored to the industry's specific needs.

We’re now looking for a proactive and people-oriented Customer Success Manager (CSM) to join our team and support our growing base of 250+ clients.

🎯 The Role

As a CSM at Presti, you'll be the main point of contact for a portfolio of active customers.

This is a client-facing role—you should be highly comfortable speaking and presenting in English, managing relationships, and helping customers succeed with our product.

You'll play a key part in onboarding new clients, guiding their usage, and identifying upsell and retention opportunities.

📌 Responsibilities

• Onboard new clients and ensure a smooth start
• Follow up with clients to monitor usage and boost satisfaction
• Manage customer support via Crisp and email
• Track and address churn risks—re-onboard where needed
• Identify upsell opportunities and support expansion
• Surface feature requests and feedback from the field to the product team
• Maintain accurate CRM data and customer notes in HubSpot

✅ Requirements

• Fluent and confident in spoken English—you’ll be presenting and leading calls
• At least 1 year of experience in a CSM, Account Manager, or Support role
• Strong communication and relationship management skills
• Experience with HubSpot or similar CRM is a plus
• Organized, hands-on, and eager to help customers grow

🎁 Benefits

• 💰 Salary: Competitive, based on experience
• 📈 BSPCE (equity)
• 📍 Location: Paris — Station F / Fully remote
• 🚀 Start: ASAP
• 🌍 Real impact: Be a key part of one of Europe’s fastest-growing AI startups