Account Manager

Account Manager

Location: Remote / Hybrid
Type: Full-Time

About the Role

We’re searching for an early-career person to serve as our Account Manager. There will be a lot of work and autonomy, as well as a great growth trajectory. We work very hard, and we work on difficult problems. You will work alongside one of the top teams in the country, and perform at the highest level as an Account Manager. This is a good early-to-mid career role.

The ideal person loves working directly with customers and guiding partners through high-impact onboarding experiences. In this role, you’ll support a diverse portfolio of users who rely on our platform day-to-day, while also leading structured onboarding programs for new partners joining our ecosystem.

You’ll be stepping into a high-velocity startup backed by world-class talent and investors, operating at the intersection of AI, automation, and operational excellence. You’ll play a critical role in shaping how customers experience our product from day one.

What You’ll Do

Account Management

• Build genuine, trust-centered relationships with customers and act as their go-to resource.
• Lead ongoing touchpoints, proactively flag issues, and offer performance insights.
• Advocate for customers internally by surfacing product feedback and opportunities.
• Help customers adopt new features and get the most out of our platform.
• Coordinate cross-functionally to resolve questions quickly and effectively.

Partner Onboarding

• Own the end-to-end onboarding experience for newly signed partners.
• Translate complex workflows into simple, actionable steps.
• Ensure each partner reaches activation smoothly, confidently, and on schedule.
• Create repeatable playbooks and continuously refine onboarding processes.
• Serve as the bridge between product, support, and operations during setup.

What You’ll Bring

• Experience in account management, onboarding, customer success, operations, or a similar customer-facing role.
• Excellent communication skills and an instinct for solving problems quickly.
• Ability to manage multiple projects in a fast-paced, evolving environment.
• A service-minded approach paired with strong organizational habits.
• Comfort working across teams and navigating ambiguity with confidence.
• Bonus: experience in tech, AI, automation, or early-stage startups.

This role is designed to be a launchpad. You’ll gain hands-on experience across customer experience, sales, operations, partner strategy, and the internal mechanics of a rapidly scaling AI company. You’ll work directly with industry-leading operators—and alongside founders and investors who’ve built category-defining companies—giving you a front-row seat to how high-growth startups truly run.
If your long-term goal is to grow into Sales, Operations, Growth, GTM, or Strategy, this role is one of the fastest, most immersive ways to get there.

Why Join Us

• Be part of a hyper-growth AI startup with an ambitious vision and a world-class team.
• Take ownership, influence key processes, and make meaningful impact from day one.
• Access to top-tier mentorship and opportunities for rapid advancement.
• Competitive compensation, strong culture, and significant room for personal growth.