Sue-Anne Khoo
Account Manager
Join Date
October 2017
Country
Gender
Female
Age
Not Specified
About Sue-Anne Khoo
Companies & Work
Foodpanda
Main responsibility of the role is in relationship management to build andmaintain a strong relationship with clients for a long-term strategic partnershipand in overall account growth. To identify new business opportunities byunderstanding the client's marketing objective in achieving better results andto plan and propose a marketing plan that assists the clients in achieving theirobjectives which contribute to growing sales and market share for both theclients and us.Other roles include timely assistance to clients in solving their day-to-dayissue on orders, device, menu to ensure their experience with us is constantlysmooth sailing. Liaising with relevant departments and tools like Salesforceand Tableau to prepare monthly and quarterly reports and to present to theclients with suggestions of improvement and other ad-hoc tasks that aredelegated by the management.Clients include Din Tai Fung, Blackball, Sushi Tei, Haidilao, BaWangChaJi andmore.
Foodpanda
Leading and managing the overall performance of the Rider Servicesdepartment mainly Taiwan and Hong Kong team by providing support throughcoaching and guiding Team Leaders in achieving departmental goals. Workingclosely with Local Teams from respective countries to continuously align andimprove processes to improve effectiveness and efficiency.Responsibilities include working with the Local Team and SOP team todiscuss new SOP and to ensure alignment with the department prior tolaunch. Providing input and feedback on all current and new systems andtools for improvements for a better experience within the department andtowards riders.Other tasks also include attending performance review updates from BPO andanalyzing data from Tableau and updating Local Teams on department’sperformance review which includes action plans on further improvement andother ad-hoc tasks that are delegated by the management.
