Roland adam Banggollay
Technical Support Level 3 @ RingCentral B2B - Video, Meeting, Application, IVR Etc.
Join Date
June 2020
Country
Gender
Male
Age
Not Specified
About Roland adam Banggollay
- Top 10 ranked agent over six times
- Promoted to top support tier group within six months
- Assist resolution team with answering questions for new agents
- Diagnosed and resolved technical hardware and software issues involving internet connectivity, email,voip and applications
-Handled trouble tickets with support interventions for urgent issues
-Identified and escalated priority issues per client specifications
-Performed PC Tune-Up's, Antivirus and Hard drive backup package installation
- Promoted to top support tier group within six months
- Assist resolution team with answering questions for new agents
- Diagnosed and resolved technical hardware and software issues involving internet connectivity, email,voip and applications
-Handled trouble tickets with support interventions for urgent issues
-Identified and escalated priority issues per client specifications
-Performed PC Tune-Up's, Antivirus and Hard drive backup package installation
