Pocholo Niebres

I am an accomplished Customer Service Operations Leader with a proven track record of consistently achieving revenue, sales and cost savings targets.

• As a People Leader I have led successful initiatives on Operations Excellence and Delivery, Change Management, Client Relationships, Process Improvement and Employee Engagement for businesses of over 1,000 staff consisting of direct employees and vendor led teams.

• 15 years of expertise in large scale Outsourcing, Vendor Management, Contact Center, Software Technology Projects and Project Management with familiarity in markets such as Australia, USA and Asia.