Param Eswaran

Extensive experience in managing Dialer operations & workforce planning functions in a multi-site environment with over 16 years of career success in executing operational strategies to accomplish customer satisfaction in the outbound-Inbound universe across outsourcing and internal operations, I'm currently working to improve the performance of over 140 campaigns across multiple sites. Has a proven track record of overseeing change, exceeding performance KPIs, remaining customer focused and adhering to budgets and timescales.

My campaign management experience includes Collections, Sale, Compliance, Survey, Appointment Setting, Telemarketing, Retention, Service across Inbound & Outbound operations. I have managed multi-site operations around the UK, UAE, and India for a number of companies both In-house, outsource and on a consultancy basis.

Special areas of focus include Dialler Strategies, Technicalities, Campaign Management, Change Management, and Contact Strategy Design/Delivery, Dialer System Infrastructure Management.

I’ve been a key player in delivering an international dialing platform that is compliantly calling into Australia, Canada, UK, USA, and New Zealand with multiple projects outbound, inbound supports for many domains.

I have extensive experience of working in a call center environment in a variety of Dialler roles including as an Analyst, Administrator, Group Leader, Assistant Manager, Manager, Head of Department, County head, Global Lead a so on.

Specialties: AVAYA, Aspect, Genesys, Sigmaworx, Callgen, Drishti-Ameyo, I3, Cisco