Jenell Yu

Has an extensive management experience and consistent success in the achievement of objectives, I am confident that I will be able to contribute the same level of performance as a member of your team.

My experience in management extends over 17 years as I have progressed from start-up companies to my current role as a Customer Experience Group Manager for a medium size Online Travel Agency.

In my role as an CEG Manager PH with Klook Travel Technology, I have proven to be a reliable, professional and efficient manager, Given my responsibility to not only manage a team of sixty in a busy, medium-sized office, but also be primarily responsible for coordinating all operational function. I am accustomed to performing important tasks in a high-pressure environment.

I have continually strived to improve the functionality of my workplace by developing and implementing new processes or improving processes to deliver an excellent customer experience. I was repeatedly commended for my ability to pinpoint areas for improvement and to execute successful solutions to operations efficiency problems, manage staff performance and appraisals, and establish a top-performing team.

I believe that my combination of experience, skills and positive attitude makes me an ideal candidate to fill your operation position. To provide you with details concerning my qualifications and accomplishments, my resume is enclosed. If there is any more information that you would like me to provide, please do not hesitate to contact me.