Aparup Bishwarup

RESERVATION SALES AND CUSTOMER SERVICE MANAGER
Accomplished thought leader and industry influencer with extensive customer care, operations, and service business experience delivering outstanding results in well-established hospitality companies. Sought after for expertise in leveraging customer operations and engagement as a key competitive edge to customer acquisition, retention, and profitability.
Core Competencies
Reservation Management ~ Occupancy Rates & Revenue ~ Hotel Property Management System ~ Marketing & Sales Strategy ~ Finance ~ Hotel Operations ~ Channel Management ~ Customer Service ~ Strategic Planning ~ Room Pricing Analysis ~ Team Player ~ Languages: English, French, Portuguese, Spanish
EDUCATION
MASTER OF BUSINESS ADMINISTRATION IN HOTEL & TOURISM MANAGEMENT, 2019
VATEL INTERNATIONAL BUSINESS SCHOOL | NÎMES, FRANCE
BACHELOR OF ARTS IN INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT, 2015
QUEEN MARGARET UNIVERSITY | EDINBURGH, SCOTLAND
EXPERIENCE
TRAINEE, GROUP RESERVATION & REVENUE | HOTEL LE CHATELAIN 5* & GROUP | BRUSSELS, BELGIUM | 2019
 Managed communications across guests, travel agents, and referral networks in response to reservations through a central reservation system; maintained department support.
 Worked alongside the revenue management team and supported the hotel client portfolio and daily operations.
 Delivered daily pricing over four hotels, generated monthly revenue, and agency reports and invoicing.
 Executed corporate rate code based on the fixed price and best rates available across competitive benchmarking.
 Created and maintained reservation database, provided confirmations, and promptly processed cancellations and changes on group offers and individual reservations.
OPERATION MANAGER | MHL TURISMO SA | MOZAMBIQUE, AFRICA | 2016 - 2017
 Managed operations, planning and control, and performance developments for quaint customized services hotel.
 Steered the strategic direction across the operation plan to maximize hotel revenue and delivered 80-100% Occupancy.
 Drove customer experience strategies through enhanced amenities that enabled distinctive product up-sales as combined packages for guest rooms; improved customer services delivered increased revenue by 35%.
SHIFT MANAGER | DOMINO’S PIZZA | WEST YORKSHIRE, ENGLAND | 2015
 Charged with delivering operation oversight on product sales, stock, and maintaining UK fast food policy standards.
 Managed weekly inventory and drove procurement processes across logistics, distribution, and suppliers.
 Executed staff training that enabled accurate amounts of product ingredients and foodservice quality.
 Utilized appropriate shift controls that reduced the need for part-time labor during the evening and overnight periods.
 Achieved “Best Sales Record” over weekends, defeating 25 competitor franchises throughout the region.
MANAGEMENT TRAINEE | JW MARRIOTT 5* | MUMBAI, INDIA | 2013 - 2014
 Completed six-month food production training program across central Kitchen and Live food counters; advanced cuisine acumen within Indian, Italian and Thai cultures.
 Effectively expanded knowledge through Banquet and Restaurant service, and an in-room dining Butler for VIP guest.
 Tracked current and future room availability for reservations at the front office, and helped develop forecasts for room revenue and occupancy; was an active member of AYS.
 Operated alongside the Floor manager and assisted with room inspections, room vacancies, and managed floor stock.

TECHNICAL PROFICIENCIES
MS Office ~ Photoshop Opera ~ IDS ~ WinHMS Software ~ Opera Software ~ Cubilis