Pylon

Pylon is a modern alternative to Zendesk. Pylon helps B2B companies manage their customers across the different places they talk to them - shared Slack channels, Microsoft Teams, email, in-app chat, Slack communities, and more.

Hundreds of fast-growing YC companies of all sizes like Mintlify, Hightouch, and Deel use Pylon to track customer conversations across slack/teams/email/in-app/community, resolve customer issues quickly, and keep customers engaged.

Pylon replaces tools like Zendesk/Intercom for modern companies.

Learn more: https://www.usepylon.com


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Examples of specific capabilities include:
- Unify customer conversations across Slack, Microsoft Teams, In-App Chat, Email, and Community.
- Triage open issues, set SLAs, prioritize questions based on customer tier or other CRM data, connect questions with engineering work in Linear/Jira/Github, and measure metrics like response time and resolution rate.
- Broadcast product updates, upcoming events, or outages to 100s of channels at once and get live link click, reaction, and reply data.