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Pylon

Pylon Logo

Modern B2B Customer Support over Slack, Teams, Email, In-App 


Year Founded

2022

Company Size

11 - 50 People


About Pylon

Pylon is a modern alternative to Zendesk. Pylon helps B2B companies manage their customers across the different places they talk to them - shared Slack channels, Microsoft Teams, email, in-app chat, Slack communities, and more.

Hundreds of fast-growing YC companies of all sizes like Mintlify, Hightouch, and Deel use Pylon to track customer conversations across slack/teams/email/in-app/community, resolve customer issues quickly, and keep customers engaged.

Pylon replaces tools like Zendesk/Intercom for modern companies.

Learn more: https://www.usepylon.com


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Examples of specific capabilities include:
- Unify customer conversations across Slack, Microsoft Teams, In-App Chat, Email, and Community.
- Triage open issues, set SLAs, prioritize questions based on customer tier or other CRM data, connect questions with engineering work in Linear/Jira/Github, and measure metrics like response time and resolution rate.
- Broadcast product updates, upcoming events, or outages to 100s of channels at once and get live link click, reaction, and reply data.

Latest Jobs


Founders & Key People

Omar Radi

Omar Radi

Co-founder of Pylon

Advith Chelikani

Advith Chelikani

Co-founder of Pylon

Robert Eng

Robert Eng

Co-founder of Pylon

Ahmed Ashour

Ahmed Ashour

Co-founder of Pylon

Marty Kausas

Marty Kausas

Co-founder of Pylon

Marty Kausas

Marty Kausas

Co-founder of Pylon


Financials Beta

Business Model: Not Specified

Revenues: Not Specified

Expenses: Not Specified

Debt: Request

Operating Status: Active

Funding Raised: $0

Investment Rounds: 0 Rounds

Funding Stage: Not Specified

Last Funding Date: Not Specified


Frequently Asked Questions

What industry is Pylon in?

Who are Pylon's founders and individuals in key leadership positions?

Pylon has 6 founders and people in key management positions. They are:
  • Omar Radi
  • Advith Chelikani
  • Robert Eng
  • Ahmed Ashour
  • Marty Kausas
  • Marty Kausas
  • How long has Pylon been in business?

    Pylon was established in 2022 (2 years in business).

    Is Pylon currently hiring?

    Yes, Pylon is currently hiring for 5 job positions.

    Visit Pylon's Jobs Page to view a list of all open positions.

    Which country is Pylon headquartered in?

    Pylon is based in United States.

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