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IT Helpdesk

Full Time

The main responsibilities are: -To be able to utilize skills to diagnose, troubleshoot, repair, and debug computer systems/software. -Investigate and resolve incoming issues (reported by phone, e-mail, and chat) in a timely and effective manner. -Document all contacts activities, including troubleshooting steps and problem resolution. -Provide excellent customer service for a positive technical support experience. -The candidate must have excellent English communication skills with a high sense of urgency. -Must be able to effectively adapt to a changing workload and fast-paced environment. -Must work effectively individually and as part of a team and meet specific productivity requirements. -Install, configure, and support customers and in-house departments related to enterprise content management. Requirements: Authorized to work in Singapore Ability to analyze systems and document new procedures Demonstrated knowledge in the following OS: Windows 7/8/10 and Windows 2008/2012 server. Able to understand and manage Microsoft Access and Microsoft SQL databases Working technical knowledge of Microsoft Office Demonstrated knowledge of Visual Studio .NET (VB/C#) Education/experience University degree in Computer related field or 2-4 years IT experience CompTIA, Microsoft, or other recent technical certifications are a plus Strong written and oral English communication skills Some domestic and international travel possible Excellent customer-service orientation Expected shift: Monday- Friday. 9 AM - 6 PM (GMT+8) Benefits: Salary and paid vacation Compensation based on qualifications and experience. Please send your application to ebrunot@dokmee.com. Subject: "IT Helpdesk Position - Singapore".

Singapore (Farrer Park)SGD 3500 - SGD 5000 monthly

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