What’s next in messaging?

Quick Summary:

However, many businesses in Asia-Pacific (APAC) still face significant gaps in maintaining customer context across various touchpoints, according to the IDC Future of Customer Experience Survey 2023.

Messaging applications are now necessary "digital fronts” to businesses and embracing them as go-to communication channels has proven to transform customer connection.

Recently in Singapore, scammers have been using messaging and social media applications to attack, with Meta platforms and Telegram among the growing number of sites used as a form of contact in 45 per cent of scams.

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Article Details

Author / Journalist: Dara Deng

Category: StartupsTechnology

Markets: Singapore

Topics: Community Mobile E-commerce Artificial Intelligence Retail

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-12-24 @ 01:00:24 (1 days ago)

News Timezone: GMT +8:00

News Source URL: e27.co

Language: English

Article Length: 895 words

Reading Time: 5 minutes read

Sentences: 1 lines

Sentence Length: 895 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © e27

News ID: 24617123

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About e27

Main Topics: StartupsTechnology

Official Website: e27.co

Update Frequency: 6 posts per day

Year Established: 2006

Headquarters: Singapore

News Last Updated: 9 hours ago

Coverage Areas: Singapore

Ownership: Independent Company

Publication Timezone: GMT +8:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #10

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