What makes a great customer experience?

Quick Summary:

The definition of a good customer experience’ today is nowhere as simple or straightforward as it was just a few decades ago (when assessing customer sentiment was carried out through a few phone surveys, for example).

A McKinsey study revealed that organisations intend to increase digital engagement by 1.5x in 2024, and one of the top areas for investment is improving omnichannel via tech.

Thus, Hire Digital provides insights into the latest customer experience trends in 2023.

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Article Details

Author / Journalist: Alexis Chan

Category: StartupsTechnology

Markets: Singapore

Topics: Consumer Customer experience Community

Source Website Secure: Yes (HTTPS)

News Sentiment: Negative

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-10-26 @ 08:00:58 (2 days ago)

News Timezone: GMT +8:00

News Source URL: e27.co

Language: English

Article Length: 871 words

Reading Time: 5 minutes read

Sentences: 1 lines

Sentence Length: 871 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © e27

News ID: 23248723

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About e27

Main Topics: StartupsTechnology

Official Website: e27.co

Update Frequency: 11 posts per day

Year Established: 2006

Headquarters: Singapore

News Last Updated: 17 hours ago

Coverage Areas: Singapore

Ownership: Independent Company

Publication Timezone: GMT +8:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #10

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