Vistara's employees, customers set for huge digital upgrade with A-I merger

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Vistara's employees, customers set for huge digital upgrade with A-I merger - Business Standard

Quick Summary:

It has a customer contentment ratio of 97 per cent, which means that it has been able to satisfactorily answer customer queries in 97 per cent of cases.

Vistara will operate its last flight on November 11 as part of its merger with Tata Group-owned Air India.

Practically, we have eliminated the need to put one entire contact centre because AI.g is handling all the questions," he noted.Farewell Vistara!