Vistara stood out because it empowered front line employees: Chairman Bhat

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Vistara stood out because it empowered front line employees: Chairman Bhat - Business Standard

Quick Summary:

Vistara, which started commercial flight operations 10 years ago, is going to sunset on November 11 and will merge with Air India.

He mentioned that the "chalta hai (anything goes)" attitude is due to an economy driven by consumption and not necessarily by innovation."To push companies towards innovation, it needs leadership...

So in a way, Vistara has managed to reach a certain level of customer experience, which is about service inside the aircraft, to the extent possible outside the aircraft.