Verizon uses GenAI to improve customer loyalty

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STOCKHOLM AI - U.S.telecom company Verizon is using generative to stop 100,000 customers from leaving its service this year by predicting why a customer is calling, connecting them with a suitable agent and reducing store visit time, CEO Hans Vestberg said on Tuesday.

It had reported about 145 million wireless retail connections in 2023.

"We already have four generative AI products in commercial use," Vestberg said at the Future Talent Summit in Stockholm.

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Category: EconomyBusiness

Markets: Singapore

Topics: Data Verizon Vestberg Customers Using Year Store Million Company Customer Time

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-06-18 @ 23:12:21 (1 weeks ago)

News Timezone: GMT +8:00

News Source URL: channelnewsasia.com

Language: English

Article Length: 359 words

Reading Time: 2 minutes read

Sentences: 16 lines

Sentence Length: 23 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Channel News Asia

News ID: 21304913

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About Channel News Asia

Main Topics: EconomyBusiness

Official Website: channelnewsasia.com

Update Frequency: 44 posts per day

Year Established: 1999

Headquarters: Singapore

News Last Updated: 52 minutes ago

Coverage Areas: Singapore

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Publisher ID: #27

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