US, Europe airlines approach Air India for developing their Gen AI chatbots

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Major US and European airlines have approached Air India for developing generative AI chatbots similar to that of the Indian carrier's AI.g, which currently handles around 97 per cent of customer queries it receives without the help of contact centre agents.

At a select media briefing, Ramaswamy also said some US and European airlines have contacted Air India for help on building generative AI chatbots.

Besides, the Tata Group-owned Air India has filed for its first patent which is for the upcoming feature 'one click booking' of tickets on its website and mobile app.

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Category: BusinessFinance

Markets: IndiaSingapore

Topics: Airline Singapore Airlines Venture Capital Tata Group Tata Airlines Satya Ramaswamy Chief Major AIX Chatbots Instant messaging United States Vistara Investment Holding Companies (NEC) Airlines (NEC) AIX Connect Loss-making airline Select media briefing Natural language parsing Technology Officer Air India AirAsia Artificial intelligence Air India Express

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Article Type: News Report

Published On: 2024-10-22 @ 14:57:25 (6 days ago)

News Timezone: GMT +5:00

News Source URL: business-standard.com

Language: English

Article Length: 482 words

Reading Time: 3 minutes read

Sentences: 16 lines

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Copyright Owner: © Business Standard

News ID: 23197882

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