UK claims management companies to be charged for making complaints

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The story "UK claims management companies to be charged for making complaints" was covered 11 hours ago by Financial Times, a news publisher based in United States.

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Financial Times 11h ago

UK claims management companies to be charged for making complaints - Financial Times

Quick Summary:

Thomas did not respond to a request for comment and the ombudsman declined to comment on whether there had been a boardroom rift over the introduction of fees.

Only 26 per cent of cases brought by professional representatives succeeded, it said, compared with 38 per cent of those brought directly by consumers.

The change is designed to address concerns that “there is little commercial incentive for representatives to ensure the complaints they bring are well-founded or have merit”, the FOS said.