"This partnership represents a significant step forward in our mission to help organizations improve their customer experience through innovative technology and insights.” Key Benefits to Customers Enhanced Data Collection and Analysis: This integration smoothly bridges QuestionPro’s extensive survey capabilities with Thematic’s sophisticated AI-driven feedback data analytics, ensuring a seamless flow from data collection to in-depth analysis. Improved Quality of Customer Insights: Clients will benefit from a holistic view of customer sentiment, generating enriched insights that lead to actionable improvements in customer satisfaction and loyalty. Efficiency and Automation: The collaboration automates the feedback analysis process, significantly reducing the manual data processing time and boosting the accuracy of insights. Scalability: The unified solution is scalable across various industries and use cases, making it an ideal choice for medium and large businesses aiming to harness the power of both platforms. "We are excited to partner with QuestionPro to bring superior customer insights to our clients,” said Dr.
Partnership combines Thematic’s advanced text analytics with QuestionPro’s robust survey platformSAN FRANCISCO, Nov.11, 2024 (GLOBE NEWSWIRE) -- QuestionPro, a global leader in online survey and research services and Thematic, a leader in AI-driven customer feedback analytics announce a strategic partnership designed to enhance the customer experience (CX) and market research landscape.
With best-in-breed AI and a user-friendly interface, Thematic helps companies use the customer voice to identify CX improvements, faster and without the hassle. More information is available at About QuestionProFounded in 2006, QuestionPro is a global provider of online survey and research services that help companies make better decisions through data.
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