Telecom operators ask consumer affairs department to notify spam guidelines

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Telecom operators ask consumer affairs department to notify spam guidelines - Business Standard

Quick Summary:

This is a reactive approach that does not fix the issue at its root, and therefore, the system continues to be misused by such users through continued innovative approaches," COAI said.

A DoCA committee had earlier this year issued the guidelines, which stood out due to recommendations to assign responsibility and take action against the source of spam calls and messages.

Meanwhile, tech interests have stressed that any additional regulatory intervention will lead to increased entry costs for the industry, raising the cost of service, which could be passed on to consumers, thereby stymying the virtuous economy that OTTs are contributing to.