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ServiceNow’s generative AI solutions are taking advantage of the data on its own platform

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ServiceNow’s generative AI solutions are taking advantage of the data on its own platform - TechCrunch

Quick Summary:

Bedi says he thinks about AI in a couple of ways: One is more short-term, and the other is looking ahead when AI may be more capable and have deeper inroads inside companies.“The way that we define mode one, it’s really about incremental improvements to existing ways of working,” he said.

Financial analyst Arjun Bhatia from William Blair sees the new AI capabilities as something customers are willing to pay for.“While it is still early, ServiceNow highlighted strong demand trends for its new Pro-Plus SKUs as enterprises look for ways to invest in gen AI,” he wrote in a report published in May.

He says the company needs such a diverse strategy for a few reasons.“First of all, ServiceNow customers have a wide range of AI partnerships, and they want ServiceNow to leverage and cohabitate with them,” he said.


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Author / Journalist: Ron Miller

Category: Technology

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Published On: 2024-06-30 @ 17:00:00 (2 days ago)

News Timezone: GMT -5:00

News Source URL: techcrunch.com

Language: English

Article Length: 1790 words

Reading Time: 10 minutes read

Sentences: 68 lines

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Copyright Owner: © TechCrunch

News ID: 21428584

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