SaaS delays causing time, cost overruns for Indian firms: IDC-Zoho survey

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SaaS delays causing time, cost overruns for Indian firms: IDC-Zoho survey - Business Standard

Quick Summary:

A substantial chunk, nearly 75 per cent of Indian enterprises that adopted Software as a Service (SaaS) solutions since 2020 have experienced implementation delays, leading to average timeline overrun of 57 per cent and a cost overrun of 43 per cent, according to a latest survey that tabulated the business impact of such prolonged deployment cycles.

The study titled, "IDC State of SaaS Adoption in India Survey 2024", commissioned by technology company Zoho, found that these setbacks have led to an average loss of Rs 5.6 crore in missed business opportunities, besides impacting employee productivity, customer experience, and competitive positioning.

As businesses continue investing in SaaS solutions to drive digital transformation, modernise operations, and enhance agility, the speed of implementation has become critical, the survey said, noting that implementation delays remain a significant barrier, preventing businesses from realising the full value of their digital ...