Ride cancellation and surge pricing are top concerns of Uber, Ola users in Bengaluru: Survey

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Ride cancellation and surge pricing are top concerns of Uber, Ola users in Bengaluru: Survey - YourStory

Quick Summary:

The survey was conducted by community social media platform LocalCircles to gauge how residents of the city perceive the app-based taxi services of Uber, Ola, and Blusmart.

In addition, 8% of respondents cited that customer service was not responsive, while another 8% mentioned that the driver was not courteous, and 8% had safety concerns with the driver.

Out of 3,899 respondents, 60% valued the absence of surge pricing, 41% were pleased with the clean cars, and 19% appreciated that drivers were courteous.