Regal claims its customer service chatbots are better than most

Quick Summary:

In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — including chatbots — in their customer service.

People are generally skeptical of customer service chatbots, and many outright despise them.

For example, the chatbots can send out text or email follow-ups, schedule next-step calls, and transfer to a human agent if the conversation needs to be escalated.

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Article Details

Author / Journalist: Kyle Wiggers

Category: Technology

Markets: United States

Topics: Fundraising Enterprise Chatbot Call center Regal Customer Service AI Exclusive

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-10-30 @ 12:59:00 (1 days ago)

News Timezone: GMT -5:00

News Source URL: techcrunch.com

Language: English

Article Length: 582 words

Reading Time: 4 minutes read

Sentences: 20 lines

Sentence Length: 30 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © TechCrunch

News ID: 23338785

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