In addition to driving TVR enrollments, survey data from the first year of the pilot also revealed that participants found Uplight and GridX’s tools played an integral role in increasing their TOU literacy and encouraging rate-shifting behaviors, as well as: 94% of TOU participants used the Rate Advisor tool to evaluate rate options 88% found rate comparisons easy to understand84% said rate comparisons influenced their enrollment decision Participants received Rate Coach emails to help them build load-shifting habits, manage utility bills, and succeed on their new TOU rate Over 80% of Rate Coach recipients correctly identify morning and evening on-peak periods during the winter TOU seasonThese weekly update emails also received high recall scores (90%) and high usefulness scores (90%)Among customers who took action to reduce their energy usage during winter on-peak periods, 72% said it was easy Customers took action with 73% of EV drivers shifting their charging schedule, 80% of participants adjusting laundry, and 72% adjusting dishwashing schedule "With the joint power of Uplight and GridX, PSE has been able to elevate our program for maximized results,” said Aaron August, SVP, Chief Customer and Transformation Officer at PSE.
Pilot achieved 147% of residential enrollment target; Personalized approach to customer rate education drove 94% of participants to reduce energy usage during peak periodsBOULDER, Colo., Nov.12, 2024 (GLOBE NEWSWIRE) -- Uplight, a clean energy technology company that enables utilities and power providers to conserve, deploy, manage, and monetize energy resources, and GridX, the leading enterprise rate platform provider to utilities, announced the successful completion of the first year of Puget Sound Energy’s (PSE) time-varying rates (TVR) pilot.
The pilot, which saw 94% of enrolled participants take action to reduce energy usage during the winter season on-peak periods, leveraged Uplight’s comprehensive Rates Engagement solution and GridX’s industry-leading Enterprise Rate Platform, to provide personalized rate education, streamline enrollments, and increase load shift during times of peak strain on the grid.
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