ibex achieved the highest scorecard results among PAL’s contact center partners in 2024MANILA, Philippines, April 03, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that Philippine Airlines (PAL), the Philippines’ flag carrier and only full-service network airline, recently awarded ibex its Top Overall Contact Center Partner Award for 2024.
The revolutionary ibex Wave iX solution suite harnesses AI to assist agents in delivering hyper-personalized customer interactions that drive enhanced outcomes and profitability.ibex’s award-winning culture and unparalleled employee experience features a full range of fun activities and engagement events for employees year-round, including annual employee VIP events, ibex Idol global talent competition, ibex Sirens beauty pageant celebrating LGBTQIA+ employees, Customer Service Week and ongoing employee health and wellness programs.ibex has been recognized globally for its agent-first culture and outstanding employee experience.
Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
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