Outsourcing 2.0: How To Move Past The Flawed RFP Model

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Outsourcing 2.0: How To Move Past The Flawed RFP Model - Forbes

Quick Summary:

I expressed my surprise because I knew from experience that customers of this brand, who invest thousands of dollars in luxury goods, expect personalized, white glove service—not an impersonal chatbot.

This often leads businesses to assess what they currently pay for an in-house team (or an incumbent outsourcing vendor) to carry out a process.

Forty percent of the organizations surveyed for our recent "The State of Outsourcing" report said they faced higher outsourcing costs than expected in 2023.