Ombudsman disposed of 95% of complaints received in FY24, says RBI

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Ombudsman disposed of 95% of complaints received in FY24, says RBI - Business Standard

Quick Summary:

Under the Reserve Bank - Integrated Ombudsman Scheme (RB-IOS), a total of 9,34,355 complaints were received by the Office of Reserve Bank of India Ombudsman ORBIOs and the Centralised Receipt and Processing Centre (CRPC), said the Annual Report of the Ombudsman Scheme for the period April 1, 2023 to March 31, 2024.

Out of the total complaints received at the ORBIOs, 88.77 per cent were received through digital modes, including on the online Complaint Management System (CMS) portal, email, and Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

The RBI on Friday said the ombudsman disposed of 95.1 per cent of the complaints it received between April 1, 2023 and March 31, 2024.