Ola Electric forms new team to tackle 80,000 service complaints per month

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Ola Electric forms new team to tackle 80,000 service complaints per month - Business Standard

Quick Summary:

In August, Ola Electric recorded its worst sales month of the year, selling 27,506 units — a 34 per cent drop compared to July —and experienced a decline in market share from 39 per cent to 31 per cent.

According to sources familiar with the matter, the Bengaluru-based company receives around 80,000 complaints monthly, overwhelming its service centers.

Customers have been reporting significant difficulties in securing service appointments, despite being subscribed to Ola Care Plus, a paid service that offers home pick-up and drop-off.