New Smart Communications Report Finds Nearly 80% of Consumers Want Companies to Disclose Generative AI Use

Quick Summary:

Study also finds consumers are growing tired of poor communications, with two-thirds saying they’d switch to a competitor if expectations aren’t met – an increase of nearly 30% compared to 2023NEW YORK, July 23, 2024 (GLOBE NEWSWIRE) -- Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations, released its 2024 "State of Customer Conversations” research reports today, revealing how consumers feel about Generative AI (GenAI) in customer communications.

Our Benchmark research reinforces our dedication to staying attuned to ever-evolving customer preferences and ensuring our solutions equip our customers for the future.” Consumers are tired of complex communications Beyond GenAI, The State of Customer Conversations report found that the risk of losing customers through poor communications and complex form processes is higher than ever.

Smart Communications’ research, which surveyed 2000 consumers worldwide regarding their opinions on customer communications from financial services, insurance and healthcare companies, shows that most consumers want businesses to employ human oversight and establish guardrails for GenAI use.

Read Quick SummarySave Time

or

Article Details

Author / Journalist: SMARTCOMMS SC LIMITED

Category: Technology

Markets: ChinaAustraliaAustriaGermanyHong KongJapanNew ZealandSingaporeSwitzerlandTaiwan

Topics: Research Customer Millennials Genai Company Expectations Customers Communications Smart Consumers Likely

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-07-23 @ 13:00:00 (4 days ago)

News Timezone: GMT +8:00

News Source URL: globenewswire.com

Language: English

Article Length: 912 words

Reading Time: 6 minutes read

Sentences: 31 lines

Sentence Length: 30 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © GlobeNewswire

News ID: 21751658

View Article Analysis

About GlobeNewswire

Main Topics: Technology

Official Website: globenewswire.com

Year Established: 1998

Headquarters: China

News Last Updated: 1 days ago

Coverage Areas: China

Ownership: Independent Company

Publication Timezone: GMT +8:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #116

Publisher Details

Frequently Asked Questions