Need for Experienced Professionals Increases as Workforce Shifts in Response to Automation of Routine TasksWALTHAM, Mass., Dec.04, 2024 (GLOBE NEWSWIRE) -- Salary.com, a leading provider of compensation market data and software, today shared findings from its latest report, "The Impact of AI on Customer Service: Taking Stock of Accelerating Change.” The resource considers how customer service is evolving in response to AI and explains the crucial role HR leaders play in adapting to these changes, particularly around workforce planning and compensation.Salary.com found that while AI is driving a decrease in the total number of customer service representatives (CSR), the relative demand for senior positions is increasing.
What’s happening now is acceleration, and if HR doesn’t keep up, it puts companies at risk.To help, Salary.com put together this resource detailing what’s happening with AI in customer service and what needs to be done to address emerging workforce issues.” To download a copy of "The Impact of AI on Customer Service: Taking Stock of Accelerating Change,” visit About Salary.comSalary.com has been helping organizations with human capital needs for over 20 years.
More than 30,000 organizations in 22 countries use Salary.com’s solutions to hire and keep talent and compete in a changing world.Salary.com provides over 10 billion data points across more than 225 industries using a proprietary AI framework to ensure fair pay.
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