National Consumer Helpline to launch AI features, partners with 1,000 firms

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National Consumer Helpline to launch AI features, partners with 1,000 firms - Business Standard

Quick Summary:

National Consumer Helpline (NCH) is set to introduce artificial intelligence-based features including speech recognition and multilingual chatbots as part of a major upgrade to its consumer grievance system.

The new AI capabilities, dubbed NCH 2.0, will allow consumers to file complaints through voice input in their local languages, marking a significant technological transformation of the consumer protection platform that currently operates in 17 languages.

The helpline has seen dramatic growth in usage, with monthly calls surging to 141,817 in January 2024 from 14,795 in January 2015.