Meesho launches voicebot to cut customer support costs by one-fourth

Quick Summary:

Meesho launched a multilingual AI voice bot for customer service, initially supporting Hindi and English, with plans to expand to six more regional languages.

This move aims to reduce costs and personalize support for its diverse user base.

The bot currently handles 60,000 calls daily, resolving 95% of issues and cutting average handling time by half.

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Article Details

Author / Journalist: Supriya Roy

Category: EconomyBusiness

Markets: India

Topics: AI-powered support Voicebot Business news Customer support Meesho

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-11-27 @ 01:57:55 (4 hours ago)

News Timezone: GMT +5:00

News Source URL: timesofindia.indiatimes.com

Language: English

Article Length: 667 words

Reading Time: 4 minutes read

Sentences: 30 lines

Sentence Length: 23 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © Times of India

News ID: 23895330

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Main Topics: EconomyBusiness

Official Website: timesofindia.indiatimes.com

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