Malls need to be 'more humane' towards delivery partners: Zomato CEO

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Malls need to be 'more humane' towards delivery partners: Zomato CEO - Business Standard

Quick Summary:

Zomato CEO Deepinder Goyal on Sunday said malls need to be "more humane" towards delivery partners, sharing his first-hand experience as a delivery executive picking up orders for the food tech giant.

Sharing his experience in a social media post, Goyal said: "During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners.

The Zomato CEO and his wife Grecia Munoz, who changed her name to Gia Goyal on Instagram, earlier took on the role of delivery partners to deliver orders in Gurugram and get a first-hand experience of challenges faced by them.