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Lyft is working on a ‘service animal opt-in feature’ for passengers

TechCrunch LogoTechCrunch14h ago

Lyft is working on a ‘service animal opt-in feature’ for passengers - TechCrunch

Quick Summary:

Uber and Lyft need to do more to support disabled passengers, especially those who are blind or visually impaired, according to protesters who gathered outside the companies’ headquarters on October 15.

The company mentioned the feature earlier this month, in a profile of a new product manager, Shreya Shankar, who said this will allow riders to “declare that they have a service animal” (they’ll only need to do this once), so the driver will be notified before pickup.“That way there shouldn’t be any surprises — or confusion or frustration from getting stranded,” Shankar said.

They said ride-hailing companies should do more to educate drivers on accommodating passengers with visual impairments, and should exercise a “zero-tolerance” policy for discriminatory drivers.

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Article Details

Author / Journalist: Anthony Ha

Category: Technology

Markets:

Topics:

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2024-10-20 @ 17:19:26 (14 hours ago)

News Timezone: GMT -5:00

News Source URL: techcrunch.com

Language: English

Article Length: 196 words

Reading Time: 2 minutes read

Sentences: 5 lines

Sentence Length: 40 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © TechCrunch

News ID: 23139471

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