Lowe’s employees ranked #1 in customer feedback among largest U.S. retailers, Chatmeter report finds

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Staff shortages, product shortages improved while discrimination complaints rose in 2024, AI-powered analysis of customer reviews foundSAN DIEGO, March 18, 2025 (GLOBE NEWSWIRE) -- Home improvement retailer Lowe’s ranked #1 in an AI-powered analysis of customer feedback on its associates, Chatmeter’s 2025 Retail Associates Reputation Ranking Report found.

"Thanks to AI, even retailers with hundreds or thousands of stores can now analyze customer feedback at scale to identify those pockets and make the right decisions to improve the associate and customer experiences.” Key findings in the report include: Labor shortages and store operations improved: Customers mentioned staff shortages slightly less (about 1%, on average) in 2024 reviews of retailers compared to 2023.

"Retail associates are on the frontlines of brand reputation, so even small pockets of inconsistent customer service among them can negatively impact retailers,” said John Mazur, CEO of Chatmeter.

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Article Details

Author / Journalist: Chatmeter

Category: Technology

Markets: China

Topics: Customer Reputation Chatmeter Associates Ranked Report Lowe’s Largest Multi-location Feedback Retailers

Source Website Secure: Yes (HTTPS)

News Sentiment: Neutral

Fact Checked: Legitimate

Article Type: News Report

Published On: 2025-03-18 @ 13:00:00 (2 weeks ago)

News Timezone: GMT +8:00

News Source URL: globenewswire.com

Language: English

Readers: 76 people read this story

Article Length: 348 words

Reading Time: 2 minutes read

Sentences: 13 lines

Sentence Length: 27 words per sentence (average)

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Copyright Owner: © GlobeNewswire

News ID: 27149587

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