Loan-related complaints up 43% in FY24, says RBI report

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Times of India 1d ago

Loan-related complaints up 43% in FY24, says RBI report - Times of India

Quick Summary:

Consumer complaints related to loans and advances rose 43%, representing 29% of the total grievances against RBI-regulated entities in FY24, according to the Reserve Bank's Integrated Ombudsman Scheme report.

Overall complaints increased by 33%, with a notable rise in grievances related to mobile and internet banking and deposit accounts.

Complaints about mobile and internet banking followed, with 57,242 cases, or 19.8% of the total.