BEAMSTART Logo

Klaus secures fresh capital to automatically categorize and score customer interactions

TechCrunch LogoTechCrunch1 mo ago

Klaus secures fresh capital to automatically categorize and score customer interactions - TechCrunch

Quick Summary:

Martin Kõiva was at Pipedrive, leading the company’s customer support organization, when he says he came to the realization that the best way to prevent bad customer interactions is to analyze previous ones, give agents regular check-ins and not rely too strictly on customer feedback.

Automated scoring systems, particularly those that rely on potentially biased sentiment analysis techniques, raise questions about whether customer agents might be evaluated inaccurately or unfairly.

Klaus today closed a €12 million (~$11.49 million) Series A equity round led by Acton Capital, which Kõiva says will be used to support the development and further expansion of Klaus’s software.


More Pictures

Klaus secures fresh capital to automatically categorize and score customer interactions - TechCrunch (Picture 1)

or

Article Details

Author / Journalist: Kyle Wiggers

Category: Technology

Markets:

Topics:

Source Website Secure: Yes (HTTPS)

News Sentiment: Negative

Fact Checked: Legitimate

Article Type: News Report

Published On: 2022-09-29 @ 13:00:17 (1 months ago)

News Timezone: GMT -5:00

Ranking: #799 (out of 3447 stories this day)

News Source URL: techcrunch.com

Language: English

Article Length: 570 words

Reading Time: 4 minutes read

Sentences: 17 lines

Sentence Length: 34 words per sentence (average)

Platforms: Desktop Web, Mobile Web, iOS App, Android App

Copyright Owner: © TechCrunch

News ID: 619830

View Article Analysis

About TechCrunch

TechCrunch Logo

Main Topics: Technology

Official Website: techcrunch.com

Update Frequency: 32 posts per day

Year Established: 2005

Headquarters: United States

News Last Updated: 1 days ago

Coverage Areas: United States

Ownership: Independent Company

Publication Timezone: GMT -5:00

Content Availability: Worldwide

News Language: English

RSS Feed: Available (XML)

API Access: Available (JSON, REST)

Website Security: Secure (HTTPS)

Publisher ID: #20

Publisher Details

Frequently Asked Questions

How long will it take to read this news story?

The story "Klaus secures fresh capital to automatically categorize and score customer interactions" has 570 words across 17 sentences, which will take approximately 3 - 5 minutes for the average person to read.

Which news outlet covered this story?

The story "Klaus secures fresh capital to automatically categorize and score customer interactions" was covered 1 months ago by TechCrunch, a news publisher based in United States.

How trustworthy is 'TechCrunch' news outlet?

TechCrunch is a fully independent (privately-owned) news outlet established in 2005 that covers mostly technology news.

The outlet is headquartered in United States and publishes an average of 32 news stories per day.

It's most recent story was published 1 days ago.

What do people currently think of this news story?

The sentiment for this story is currently Negative, indicating that people regard this as "bad news".

How do I report this news for inaccuracy?

You can report an inaccurate news publication to us via our contact page. Please also include the news #ID number and the URL to this story.
  • News ID: #619830
  • URL: https://beamstart.com/news/klaus-secures-fresh-capital-to-16644564949953

BEAMSTART brings you the latest news, jobs, and events from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting events, and discover incredible career opportunities with the world's most innovative companies.

© Copyright 2022 BEAMSTART. All Rights Reserved.