Citing feedback from customers and prospects, iQor CXBPO™ promises a new approach to BPO partnerships: Providing solutions tailored to each client's unique needsIntegrating advanced analytics using proprietary data and LLMs to help clients better understand their customers and improve operationsGuiding clients from today's baseline to the promise of AI-led service experiencesImproving service by applying technology and process at scale while lowering costs "Today's brands require more than traditional outsourcing—they need a CX partner that delivers measurable business impact," said Chris Crowley, President and CEO of iQor CXBPO™.
"Legacy BPO models lack the flexibility, intelligence, and executional strength required for modern customer engagement.iQor CXBPO™ is changing the game by integrating AI-driven insights, human expertise, and operational excellence to help brands grow revenue, increase customer retention, and optimize efficiency".iQor CXBPO™ differentiates itself through its focus on expertise, execution, and technology evolution.
This operating model leverages 30 years of experience navigating shifts in customer behavior and advances in technology.iQor CXBPO™ has built expertise across vertical industries and promises customized CX strategies tailored to each client, a key to its 90% customer satisfaction rating and average client tenure of 15 years.
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