The International Benefits Advisory Group (ibex) has been recognized for its outstanding customer service and has been awarded the 2024 Excellence in Customer Service Award.
Wave iX Recognized as Technology of the Year for Outstanding CX InnovationWASHINGTON, April 10, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has been named a winner in the 2024 Excellence in Customer Service Awards for Technology of the Year, presented by the Business Intelligence Group.
Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its AI-powered Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
Coupled with our acclaimed launch and implementation proficiency and business insights, Wave iX is redefining customer and brand interactions.” The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success.ibex takes a solutions-driven approach to align with specific client needs and provide tailored CX solutions that deliver transformative outcomes.
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