Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.ibex leverages its diverse global team of more than 31,000 employees together with industry-leading technology, including its AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
Industry’s Top Awards Celebrate the Innovators and Game-Changers in Customer ExperienceWASHINGTON, May 21, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), the leading global provider of business process outsourcing (BPO) and AI-powered CX solutions, today kicked off the 2025 CX Leadership Awards, which honor the top customer experience (CX) innovators, leaders, and contributors around the world.
Honorees excel in enabling seamless customer engagement, creating extraordinary customer experiences, and optimizing the customer journey.ibex expertly combines cutting-edge AI technology with over 20 years of unparalleled CX expertise to create groundbreaking AI-powered solutions.ibex Wave iX solutions enable top brands to refine and elevate their customer interactions, ensuring a seamless customer journey while accelerating growth, enhancing service delivery, and maximizing impact.
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